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Fantastic customer service is our mission.  We have a highly trained staff to help you choose the best possible products for your family!  Please contact us with any questions, concerns or comments!  We want to hear from you!
 
Payment options:
By submitting payment, you have accepted our store policies and terms of delivery. Payment options are by:
PayPal: Pay easily through PayPal with your credit card or PayPal funded account.It's not necessary to have a PayPal account either!
All major credit cards: Securely pay with your credit card on-line, processed via Pay Pal, or phone in your credit card to be processed.
Checks/Money Order/Cashiers Checks: We welcome payment by this method. Payment must be received within 7 days of placing the order and orders will be held until check clears (usually 3-5 business days).

Military, Fire and Police Discount: We appreciate the service of our fire, police, and armed forces.  We have an in-store Military discount of 10% for these servicemen and their immediate family members with proof of ID.  Sorry, we cannot do long-distance military discounts due to security reasons.  Former locals already in our system may contact the store to get a military discount on their online orders.

Shipping:
Orders of in-stock merchandise will normally ship on the same or next day, but this is not 100% guaranteed.   Drop ship items ordered before noon will be ordered same-day and shipped according to the manufacturer’s standards.  If there will be a delay in shipping or a backorder, we will contact you via the email address you provide us with at checkout. Please make sure to set your spam filter to allow emails from info@gobabygoshop.com.  If you have an urgent need, please call 210-320-1404 and we will do everything we can to take care of you!

We ship within the United States and APO/FPO addresses and US Territories via USPS Priority mail with delivery confirmation, First Class or Parcel Post or occasionally UPS for heavier packages. Free shipping (purchases over $45.00) may be shipped via the method of our choice. If you require faster shipping, please contact us for additional charges. WE DO NOT SHIP INTERNATIONALLY.  Shipping charges vary based on total items purchased and method of delivery. If you have any questions, please call 210-320-1404 or email info@gobabygoshop.com.

The following scale is used to calculate shipping:

  • USPS priority 2-3 days-$6 flat rate; local San Antonio Priority shipping is $5 flat rate
  • Standard purchases under $45 are shipped 2-9 days First Class, Parcel, Priority Flat Rate or UPS, for $3.99 (in San Antonio metro area) or $4.99 (outside San Antonio metro area)
  • Free shipping does not apply to Country Save or Allen's gallons of detergent and is sent the least expensive (but safe) way possible.  In many cases this may be Priority Shipping.  Please call for a shipping quote.
  • Some special items do not qualify for FREE SHIPPING and this will be indicated in the product description.


Gift wrapping may delay the shipping of your order by 1 day in some cases depending on the time of day in which you place your order.  If you have an urgent gift need, please call 210-320-1404 for immediate assistance and expedited service.  I’m here to help!

Pick-up is available in San Antonio in the Alamo Heights area at 6104 Broadway Suite C-4 (78209) during store hours.

Return Policy--Customer satisfaction is our number one priority.

  • We offer lifetime educational support on anything you buy from us.  Due to the high educational investment in our products, we have a store credit-only return policy for our retail store.
  • BABY CARRIERS AND DIAPERS and other retail items (toys, accessories, apparel, etc.) in new, packaged, resellable condition, may be returned for STORE CREDIT ONLY unless item is defective*.
  • Used diapers and baby carriers may be returned within 30 days for 75% back in store credit.  
  • Used Diapers, Clearance Items, Car Seats, Limited one-time release products (Tokidoki Ju Ju Be, Tula Blankets) and Maternity Clothing are FINAL SALE unless defective*.
  • We cannot accept returns on personal care, skin care items or laundry detergent for hygiene reasons unless the item is defective*. Thank you for understanding!  We can accept opened, unused, bio-liners as a gently used buyback item.

 *If an item is defective: Most manufacturers offer warranties on their items that we carry in our store. Please contact us by phone or email info@gobabygoshop.com if you receive a defective item. We will work with you to fix the problem immediately. Some manufacturers prefer that consumers work directly with them to replace the product as it is a more streamlined process; some prefer that the retail store handle things.  We can help you figure out the best course of action and may replace the defective product to get you what you need as quickly as possible if a replacement is available.  

We can fix broken snaps on diapers we sold to you if you would rather not send the diaper back to the manufacturer.  This would not be covered under their warranty; it is a service we provide for diapers we sell to help you faster.  We fix any other snaps for $1 each.

 To return an item, contact Go Baby Go at 210-320-1404 or visit the store. Thank you for your business!

Please view our Gently Used Items page for information about our store-credit buyback program for gently used diapers and maternity clothing.  This is a great option to resell items bought over 30 days ago for store credit towards items that work better for your family.

 

Security and Privacy:
The security of our transactions and your privacy is most important to us. Therefore, we will never sell or distribute your name or other information to a 3rd party and this information is only used for Go, Baby, Go! purposes. Your online credit card transactions are processed through PayPal; therefore we never see your credit card number through online sales

Customer Loyalty Rewards Program:
We love our customers!  We have an in-store rewards program for our local customers.  Due to the extreme time constraints of bookkeeping and updating, loyalty points may only be redeemed in person at our local San Antonio store using your assigned discount card.  Thank you for understanding.  Your patronage is truly appreciated!

Thank you for your business!